Create an NPS survey form in minutes with Attain OS. Atty drafts your form from context; you review and publish. Measure customer loyalty simply.
Net Promoter Score (NPS) is a simple but powerful metric that reveals customer loyalty with a single question: 'How likely are you to recommend us?' Businesses use NPS to segment customers into Promoters, Passives, and Detractors, then follow up to improve retention and growth. The challenge is building a survey that captures honest feedback without friction.
With Attain OS, you don't start from a blank page. You describe your NPS project in your own words, and Atty—the built-in AI agent—drafts a complete NPS form based on your context. You review, tweak, and publish. No extra tools, no integrations. Just a near-finished form ready for your customers.
An e-commerce brand sends an NPS survey 48 hours after delivery to gauge satisfaction with the ordering, shipping, and unboxing experience. The form includes the core NPS question plus a follow-up asking what could be improved. Atty drafts the form using the brand’s tone and product specifics.
A B2B SaaS company includes an NPS question in its quarterly account review process. They ask customers to rate their likelihood to recommend, then invite open-ended feedback on the product roadmap and support. Atty builds the form using the account history and recent interactions, saving the CS team hours.
After a user conference, the marketing team wants to measure net promoter sentiment among attendees. The NPS form includes the key question, a dropdown for session preferences, and a comment box. Atty populates the form with the event name, date, and relevant context from the project notes.
Open the Forms app in Attain OS and create a new form. In the description, tell Atty you need a Net Promoter Score survey, who the audience is (e.g., recent customers, event attendees), and any specific follow-up questions. For example: 'NPS survey for Q4 product launch buyers. Include a comment box for improvement ideas.'
Atty generates a complete form with the standard NPS 0–10 rating question, an optional follow-up text area for the reason behind the score, and a thank-you message. The draft uses your project’s branding and tone. You’ll see the form layout in the editor.
Read through Atty’s draft. You can reorder questions, adjust the rating scale (e.g., 1–10 instead of 0–10), add a dropdown for customer segment, or change wording. Preview the form to ensure it flows naturally. No coding required—just click and edit.
Once satisfied, publish the form. Attain OS generates a public link you can share via email, WhatsApp (via Atty), or embed on a page. Responses automatically populate in the Forms app and can be viewed as a list or exported to the Budgets or Customer Management apps for analysis.
A close-to-finished draft — not a blank page. Here's the kind of result the flow hands you, ready to review, tweak, and publish.
We'd love your honest feedback. Your answers help us improve.
Yes. Atty drafts the standard 0–10 scale, but you can edit the options in the form editor to any range you prefer, such as 1–10 or even a 5-point scale. The underlying NPS calculation is manual, but Attain OS helps you track responses in the Customer Management app.
Attain OS collects responses but does not automatically compute the NPS metric (percentage of Promoters minus Detractors). You can export response data to the Budgets app or your own spreadsheet for calculation. Atty can assist with understanding the formula if needed.
Yes. Once published, you can copy the form link and share it through any channel, including WhatsApp (via the Atty chat) or email. Attain OS does not send bulk emails automatically, but you can share the link manually or through the Atty chat feature.
You can view individual responses in the Forms app and use them to create tasks, notes, or customer records in the Customer Management app. For detractors, you might create a follow-up task or appointment. Atty can help draft response templates based on the feedback.
