Intelligent Intake
Connected to the same project, people, permissions, and AI context.
Operations
A built-in feature of Customer Care.
From Complaint to Clean Ticket
Turn messy emails and chat messages into structured, prioritized, actionable tickets automatically.
Unified Organization & Productivity
Auto-Categorization
Connected to the same project, people, permissions, and AI context.
Structured Breakdown
Connected to the same project, people, permissions, and AI context.
Atty AI does the triage phase so your team starts at "ready to work", not "what is this?".
Connected to the same project, people, permissions, and AI context.
Real-world scenarios
How teams use it in the real world
Customer Support Requests from Email
A customer emails [email protected] with a garbled description of a login issue. Smart Tickets captures the email, extracts the key problem, urgency, and contact info, and presents a structured ticket. Atty drafts a summary and suggested next steps. You review, set priority to High, and assign it to the support lead.
Bug Reports from Internal Chat
A teammate messages in your internal chat: "The payment form is throwing an error when I enter a discount code." Instead of that message getting lost, you forward it to Smart Tickets. Atty parses the message, creates a ticket with the app name, error symptom, and reporter, and suggests a severity level. You verify the details and push it to the backlog.
Feature Requests from WhatsApp
A client sends a WhatsApp voice note asking for a new report export option. Atty transcribes the voice note, extracts the feature request, and drafts a ticket with the client's name, desired functionality, and business value. You review the draft, add a due date, and assign it to your product team.
With Atty
How Atty gets you to a near-finished draft faster
- 1Capture the Message
Forward an email, paste a chat transcript, or speak a voice note into Attain OS. Atty ingests the raw text and identifies the core issue, requester, and urgency cues (e.g., "ASAP" or "blocker").
- 2Atty Drafts the Ticket
Atty automatically creates a Smart Ticket with a title, description, priority level, and suggested category (e.g., Bug, Feature Request, Support). It also links related contacts or projects from your existing Attain OS data.
- 3You Review and Refine
Open the drafted ticket. The fields are pre-filled but editable. Adjust the priority, reassign, add due dates, or attach relevant notes. Atty's draft gives you a 90% head start — you just polish.
- 4Publish and Track
One click publishes the ticket into your Work Board or Backlog. From there, you can track progress, update status, and close it when resolved. The original message is preserved in the ticket history for reference.
Sample output
What you walk away with
A close-to-finished draft — not a blank page. Here's the kind of result the flow hands you, ready to review, tweak, and publish.
- Title: Login Error on Mobile App after Update
- Priority: High | Status: Open
- Requester: [email protected] (via email)
- Description: User reports 401 error when logging in with valid credentials after v2.3 update. Affects both iOS and Android.
- Suggested Action: Verify token refresh logic in auth module. Assign to Dev Team.
Key takeaways
- Smart Tickets automatically structures messy emails, chats, and voice messages into actionable tickets, eliminating manual triage.
- Atty drafts each ticket with title, description, priority, and requester — you review and publish in seconds.
- All tickets live inside Attain OS alongside your other operations tools, so you never need a separate ticketing app.
FAQ
Frequently asked questions
How does Smart Tickets handle multiple messages about the same issue?
Atty can suggest merging new messages with an existing ticket if it detects similar keywords, requester, or subject. You decide whether to merge or keep them separate.
Can I set custom priority levels?
Yes. Atty suggests a priority based on urgency cues, but you can override it with your own labels (e.g., P0, P1, P2) or a simple High/Medium/Low system.
What happens to the original message after a ticket is created?
The original email, chat transcript, or voice transcription is stored as a note attached to the ticket. You can view it anytime for full context.
Does Smart Tickets work with voice messages from WhatsApp?
Yes. Atty can process voice notes sent via WhatsApp (using Attain OS's WhatsApp integration) and transcribe them into a draft ticket.
