What is your annual revenue or budget?
Puts a sales qualification on a general question. If you need a budget for a quote, use a request form that says so at the top.
Contact us form: a short intake for general questions
A contact us form collects a visitor's name, a way to reply and their question, so the right person on your team can answer it. It works best when it asks only for what a reply needs, and when the topic list is short enough for the team to sort by at a glance. The judgment is how much to ask before you know the question, since every extra field can lower the number of people who finish.
What people search
Contact us form: 880 average monthly searches.Google Ads Keyword Planner · 2026-10-09 · United States
Contact form for website: 1,000 average monthly searches.Google Ads Keyword Planner · 2026-10-09 · United States
Questions to leave out
Questions a general contact form should not ask
Where did you hear about us?
Useful for marketing reports, but it does not help answer the question. If you need it, ask on a separate, optional line and say why.
Would you like to join our newsletter?
A marketing choice mixed into a support question makes that consent unclear. Keep newsletter sign-up on its own form.
Please give your full home address.
A general inquiry rarely needs a home address. A reply by email is enough for most of them.
Field blueprint
The fields a reply depends on
| Field | Type | Required | Why you ask it |
|---|---|---|---|
Name | Short text | Required | Lets the reply open with the visitor's name, which reads far more personally than a generic greeting. |
Email address | Required | The reply route. A general question with no way to answer it cannot be closed. | |
Phone number (optional)Only if you would like a call. | Phone | Optional | A second route for visitors who prefer to talk, without making it the default. |
Company or organization | Short text | Optional | Helps when the answer depends on the visitor's type of business. Keep it optional. |
What is your question about?Our products or servicesAn existing order or accountPricing or availabilityPartnerships or pressSomething else | Dropdown | Required | Gives the team a sort before anyone opens the message, so the right person sees it first. |
Your messageA few sentences is enough. Include a product or service name if you know it. | Long text | Required | The question itself. Ask for the question rather than the whole background story. |
How soon do you need an answer?This weekWithin a monthNo deadline | Single choice | Optional | Helps the team order its queue. It is not a guaranteed response time. |
Words for the respondent
Words that set the right expectation
Introduction
Ask us about our services, and tell us the best email address to reply to. Please do not include bank details or ID numbers.
Confirmation
Thanks for getting in touch. We have your message and will reply to the email address you entered.
Your message
A few sentences is enough. Say what you need to know and what you have already checked.
What is your question about?
Pick the closest topic. If none fits, choose Something else and say more in your message.
Phone number (optional)
Leave this blank if email works for you.
Try it
Preview the form the way a visitor sees it
A filled example
A completed submission from a visitor (fictional)
Example only, not a real submission
- Name
- Jordan Lee
- Email address
- [email protected]
- What is your question about?
- An existing order or account
- Your message
- I placed an order last week, and the confirmation shows a different delivery address from the one I entered. Can someone check it before the package is sent?
- How soon do you need an answer?
- This week
After a response arrives
Sorting and answering the messages
Check the topic before you read the message
Use the topic field to decide which message to read first, and let your own team decide who answers each topic. The form does not route messages to people for you.
Set the reply window in the confirmation
Saved messages are processed on the hourly production schedule, and only the form's creator is notified after that. Write the confirmation around a reply window your team can keep, and do not promise a quick answer.
Use the grid for the weekly queue
Messages appear in a grid, and a CSV export lets you count topics by week. A topic that grows fastest often points to a page on your site that needs rewriting.
Frequently asked questions
What should a contact us form ask for?
A name, an email address to reply to, a topic the team can sort by, and the message itself. Phone and company are useful only when the reply depends on them. Anything else adds friction without making the reply better.
Can I put a contact form on my website?
Link your contact page to the form's public address instead. Attain OS does not place a form inside another website, so the link is the route your visitors use to reach it.
Is there a contact us template I can copy?
Use the field list in this guide as the template, and keep the topic options short. Rename the labels to match how your team describes its work, and remove any question you do not sort or answer by.
Do I need a phone number on a contact form?
Usually not. An email address is enough to reply. Keep the phone field optional, and ask for it only where your team would call the visitor.
Browse by category
More intake forms in Customer Service & Support
Surveys
Customer Feedback Survey
Surveys
Encuesta de satisfacción del cliente
Requests
Feature Request
Surveys
Net Promoter Score (NPS)
Surveys
Customer Onboarding Feedback
Requests
Return Authorization (RMA)
How to build it
Choose a category and a form type in the wizard. Answer three Atty Suggestions questions, then give the form a title. Atty builds the fields in the background. Edit the fields and ask Atty to refine them, then publish and share the /f/ link.
