Create an IT Service Desk Feedback form with Attain OS. Atty drafts it from your brief—review, publish, and start collecting real ratings.
When your internal IT team resolves a ticket, how do you know if the user was truly satisfied? Relying on random hallway conversations or delayed email surveys often leaves gaps in your support quality data. A dedicated IT Service Desk Feedback form captures structured, actionable ratings right after issue resolution—so you can spot trends, reward top performers, and identify recurring pain points.
Attain OS makes building this form effortless. Instead of piecing together a separate survey tool and wrestling with templates, you describe what you need in plain language. Atty, the built-in AI agent, drafts a polished feedback form based on your context. You review, tweak, and publish it within minutes. No third-party integrations, no syncs—just a self-contained form that lives inside your Attain OS environment.
Your help desk resolves a password reset in under 10 minutes. Right after closing the ticket, you send the user a quick feedback form. They rate the technician's communication, speed, and overall satisfaction. This real-time capture prevents recall bias and gives you instant data to celebrate quick wins.
You aggregate feedback from dozens of resolved tickets into a monthly review. The form's structured fields (e.g., rating scales, problem category) let you filter by technician, issue type, or department. You spot that network-related tickets consistently score lower on speed, prompting a targeted training session for the networking team.
A newly hired IT support specialist has handled their first 10 tickets. Their feedback form scores are lower than the team average. You use the comments section to see users mention 'unclear explanations.' You pair the new hire with a senior mentor for two weeks, and scores improve by 40%.
Open Attain OS and tell Atty: 'I need an IT service desk feedback form that collects a rating, issue category, and open-ended comments. It should be sent after a ticket is resolved.' Atty immediately understands the context—no form-building experience required.
Within seconds, Atty generates a complete form with fields like: overall satisfaction (1-5), issue category (dropdown: hardware, software, network, access), technician name (text), resolution speed rating, and a comments box. It also sets the submit label to 'Submit Feedback' and marks required fields.
You preview the draft. Add a help text: 'Your honest feedback helps us improve support.' You reorder fields to put the rating first. Atty applies your changes instantly. No coding, no templates—just conversational editing.
With one click, the form goes live inside your Attain OS workspace. Users access it via a direct link or embedded in your internal portal. Responses land in your Attain OS Forms app, ready for review and analysis.
A close-to-finished draft — not a blank page. Here's the kind of result the flow hands you, ready to review, tweak, and publish.
Help us improve our support by sharing your experience with the IT team. Your responses are anonymous unless you choose to identify yourself.
Attain OS doesn't auto-send forms based on external triggers. Instead, you manually share the form link after resolving a ticket, or you can embed it in your internal support portal for users to fill out on demand.
No. Attain OS does not integrate or sync with any third-party product. The feedback lives entirely within your Attain OS workspace. You can review responses directly in the Forms app and export them manually if needed.
The form can be set up without requiring a name or email. Responses are stored in Attain OS and you control access permissions. You can restrict viewing of individual responses to managers only.
Yes. When you ask Atty to draft the form, you can request additional fields. Atty will include them in the draft, and you can edit further before publishing.
