Introduction
Tell us about a celebration or a visit that needs a gesture from us. Our team reviews every request and decides what, if anything, we can offer.
RestaurantForms
Complimentary request form: record the gesture and who approved it
A complimentary request form records a request for a free item or a celebration gesture, such as a dessert for a birthday, along with the reason and the person who decided it. Comp is restaurant shorthand for complimentary, and the form should use plain words, because a guest may not know the term. The form records the decision; the manager makes it, and the house decides what it gives.
Words for the respondent
Wording for the guest and the team
Confirmation
Thank you. We have your request. Our team will review it and reply. A request is not a promise of any item.
Occasion
Choose the closest reason. If none fits, pick Other celebration and explain below.
Item or gesture requested
Describe the item and how many, for example one dessert to share.
Reason for the request
A sentence is enough. Describe what happened or what you are celebrating.
Dietary or allergy note
If an item may contain a food allergen, say so here and also tell your server.
Field blueprint
Nine fields for a gesture the manager can decide
| Field | Type | Required | Why you ask it |
|---|---|---|---|
Who is askingGuestServerHostManager | Single choice | Required | Shows whether a guest asked or staff proposed the gesture, so the manager knows where the request came from. |
Guest name | Short text | Required | Lets the team match the request to the right guest and visit. |
Table or reservation nameUse a table number or the reservation name. A full guest record is not needed. | Short text | Optional | Helps the server find the table quickly. |
Visit date | Date | Required | Matches the request to the day's service and the manager on duty. |
OccasionBirthdayAnniversaryService recoveryOther celebrationNone | Dropdown | Optional | Separates celebrations from service recovery, which is reviewed differently. |
Item or gesture requested | Long text | Required | Names what is offered, so the manager approves the exact thing rather than a general idea. |
Reason for the request | Long text | Required | Records what happened or what is being celebrated. This is the detail a manager needs to decide. |
Approved by | Short text | Optional | Records who agreed, for your own review. The form does not approve a request on its own. |
Dietary or allergy noteName the food or ingredient. For a guest's own allergy, also use the allergy and dietary notice. | Long text | Optional | A complimentary dish needs the same ingredient check as any other dish before it goes out. |
After a response arrives
Deciding and recording the gesture
Expect a delay before the creator hears
The production job that processes submissions runs every hour, and the creator's notification follows that run. A request sent during service shows in the grid straight away, but the creator's notice waits for the next run, so a server with a guest waiting should tell the manager directly.
Decide before anything is prepared
Decide whether to offer the item, offer a different gesture or decline it. Pass the decision to the server before anything is prepared, because the form does not notify the server.
Record what was given
Note what was offered and who approved it. The grid keeps each submission, but your own record should show what the house actually gave.
Review the pattern each month
Count requests by occasion and by visit date, then check them against the shift rota. A cluster of service recovery requests on the same weekday points to a process problem, not only to a guest problem.
Mistakes to avoid
Four ways a comp request goes wrong
Using the form as a discount tool
A complimentary request is a gesture, not a price change. Do not use the form to record discounts or adjust a check, because those belong in your point-of-sale and approval process.
Promising the item before anyone approves it
A guest told that a dessert is coming will be disappointed if the manager declines. Tell the guest you are checking, and wait for the decision.
Skipping the allergen check
A celebration dessert needs the same ingredient check as any other dish. Confirm the ingredients before it goes out with a guest's meal.
Collecting personal details for a free item
A birthday or anniversary gesture usually needs a name and a date at most. Ask for a date of birth or a home address only if your process truly requires it, and say why.
Frequently asked questions
Is a comp request the same as a complimentary request?
Yes. Comp is restaurant shorthand for complimentary. Use the plain words on the form, because a guest may not know the term.
Is there a complimentary request form template?
Copy the field list into your own document to make a draft you can edit. Keep the occasion, the item, the reason and the approver, and drop anything your team will not use when it decides.
Can the form apply a discount to the bill?
No. Attain OS does not calculate checks or apply discounts, so the form records the gesture and the approval only. Record any change to the bill in your own point-of-sale system.
Should guests be able to submit this themselves?
It can work for birthdays and anniversaries, where a guest asks for a celebration. Keep service-recovery requests with a manager, so a complaint is handled by a person who can apologize and decide.
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How to build it
Choose a category and a form type in the wizard. Answer three Atty Suggestions questions, then give the form a title. Atty builds the fields in the background. Edit the fields and ask Atty to refine them, then publish and share the /f/ link.
