RestaurantForms

Restaurant feedback form: separate the food from the service

A restaurant feedback form asks a guest about one visit, rates the food, the service and the dining room separately, and leaves room for the reason behind a low score. Record the visit date and the meal period so you can match each answer to the shift that served it. Keep the questions to what a manager can change this week, and treat a small number of responses as a reason to look, not as a verdict on a cook or a server.

Question bank

Five questions that point to a specific fix

How would you rate the food you ordered?

Very poor / Poor / Fair / Good / Very good / Did not order food

Separates the food from the rest of the visit. The last option lets a guest who only had drinks answer honestly.

How would you rate the speed of service, from greeting to the check?

Very slow / Slow / About right / Fast / Very fast

Measures timing apart from friendliness, so a reader can tell whether the kitchen or the floor needs attention.

How would you rate your server's attention and manner?

Very poor / Poor / Fair / Good / Very good / Did not interact with a server

Keeps the server separate from the food, so a good meal does not carry the service rating by default.

How would you rate the cleanliness of the table, the restrooms and the entrance?

Very poor / Poor / Fair / Good / Very good

Covers the parts of the room guests judge at a glance. Ask about the restrooms only if someone can act on the answer that day.

What would have made this visit better?

Optional open response

Gives the manager one specific, unprompted example to check against the ratings.

Field blueprint

Nine fields for a visit you can place on the calendar

FieldTypeRequiredWhy you ask it

Visit date

DateRequired

Places the answer on the right day, so a complaint about a weekend rush can be matched to the staffing that day.

Meal period

BreakfastLunchDinnerLate nightOther
Single choiceRequired

Lets you compare breakfast, lunch and dinner separately, since those services often run with different staffing.

Food rating

Very poorPoorFairGoodVery goodDid not order food
Single choiceOptional

Scores the food on its own scale.

Speed of service

Very slowSlowAbout rightFastVery fast
Single choiceOptional

Shows whether timing was a problem, separately from the food and the server.

Server attention and manner

Very poorPoorFairGoodVery goodDid not interact with a server
Single choiceOptional

Rates the service a guest received without judging the rest of the team.

Cleanliness

Very poorPoorFairGoodVery good
Single choiceOptional

Flags the table, restroom or entrance condition for a same-day check.

What would have made the visit better?

Describe what happened, not which person was responsible.

Long textOptional

Adds the reason behind a low score. A comment about what happened is more useful than a comment about who was responsible.

Would you visit us again?

YesNot sureNo
Single choiceOptional

Shows whether the visit made the guest want to return. Read it with the comment, since the answer alone does not say what to change.

Email address (optional)

Leave this blank if you do not want a reply.

EmailOptional

Gives a reply route only to guests who ask for one.

Read the results

Read the answers by service before you change anything

  1. Compare meal periods before drawing a conclusion

    Read breakfast, lunch and dinner separately, because each service often has its own staffing and menu mix. Show the number of answers beside every average so a reader can judge how much weight each one carries.

  2. Do not rank individual servers on a few responses

    A handful of comments about one server says little about the rest of the shift. Use the pattern to coach the whole team on one behavior, and avoid posting a leaderboard of names.

  3. Separate timing from food

    If food ratings are high but speed of service is low, check ticket times and the handoff at the pass before you change the menu or the recipe. A comment about a slow entrée can point to the expediting step rather than the cook.

  4. Name one change and a date to check it

    Pick one change, such as moving the entrée check to the pass, and set a date to read the same questions again. Changing five things at once makes the next set of answers impossible to attribute to anything.

Mistakes to avoid

Four ways a restaurant survey goes wrong

Asking about a dish you no longer serve

Questions about an item taken off the menu last month produce answers nobody can act on. Ask about a current item, or keep the food rating general.

Using the survey to report a health problem

A guest who reports an illness or a reaction after eating needs a manager to respond directly, that day. Do not leave that report for a later survey review. Tell staff to escalate it under your own written procedure.

Asking for a public review inside the survey

A survey that pushes guests toward a public review can read as a request for praise. Many review platforms restrict offering anything in exchange for a review, so keep the survey separate and check each platform's rules before you link to a review page.

Handing the survey over during the meal

Answers given mid-meal are rushed and can reflect the wait for the check. Send the link after the visit, by the means your team already uses for guest messages, and keep it short enough to finish on a phone.

Frequently asked questions

What should a restaurant feedback form ask?

Ask about the food, the speed of service, the server and the cleanliness of the room, each on its own scale, and leave one open box for what would have made the visit better. Add the visit date and meal period so you can compare like with like.

Is there a dining feedback form template?

Paste the questions into your own document and edit them for your menu. Keep one idea per question so the answers stay usable. Attain OS lets you publish the form and share it by link; it does not produce a Word or PDF file.

Should guests be asked to leave a public review?

Ask for feedback on the visit first, and offer a public review link only as an option open to anyone. Do not offer a discount or a reward for a review, since many review platforms restrict incentives.

Is a guest experience survey the same as a feedback form?

They are close. A guest experience survey usually covers the whole visit in one set of questions, while this form works best when each question names one part of it: the food, the speed of service, the server or the room.

Browse by category

More surveys in Restaurant

How to build it

  1. Choose a category and a form type in the wizard. Answer three Atty Suggestions questions, then give the form a title. Atty builds the fields in the background. Edit the fields and ask Atty to refine them, then publish and share the /f/ link.

Attain OS BETA