RestaurantForms

Restaurant waitlist form: a sign-up list your host works from

A restaurant waitlist form records each party's name, size and a phone number for calling back. It is a sign-up list, not a live queue, because it cannot show where a guest stands or alert them when a table opens, so your host still makes the calls.

Field blueprint

Nine fields a host can work from at a busy stand

FieldTypeRequiredWhy you ask it

Guest name

Short textRequired

The name the host calls out or says aloud when a table is ready.

Phone number

PhoneRequired

The host needs a number to call. A waitlist entry without one cannot be worked.

Party size

NumberRequired

Tells the host which table or area to check first.

How to reach you

Call my phone numberI will check in with the host
Single choiceRequired

Shows whether the guest expects a call or will check in with the host, so the team knows which to do.

Seating area

IndoorPatioBarEither
Single choiceOptional

Lets the host match the party to open seats in an area they will accept.

Expected arrival

For example, about 20 minutes away

Short textOptional

Shows whether the party is close or arriving later. Write it as text, for example about 20 minutes away.

Equipment or seating needs

High chairBooster seatStep-free accessQuieter table
Multiple choiceOptional

Lets the host avoid seating a party at a table that cannot take them.

Notes for the host

Do not include medical details here.

Long textOptional

Captures anything else the host should know before calling, such as a celebration.

Email address (optional)

Leave this blank if you only want a phone call.

EmailOptional

Gives a route for a written note if your team uses one. Leave it blank for phone-only lists.

Choose a variant

Walk-in list or remote sign-up

Walk-in list at the host stand

Guests are already at the restaurant and a tablet or phone at the host stand is available to fill in the form.

  • Remove: Expected arrival
  • Remove: Email address (optional)

Remote sign-up from your website

Guests join from home or nearby before they arrive. Share the link from your website or profile; the form cannot be embedded on a page of your own.

  • Add: Date of visit
  • Remove: Seating area
Questions to leave out

Questions a waitlist form should not ask

Would you like an alert when your table is ready?

A form cannot alert a guest when a table opens. Ask for the best phone number and tell the guest how the host will reach them.

What number are you in line?

The form does not keep a live position, so any answer would be a guess. Ask for the party size and let the host set the order from the list.

What card number will you give to hold your spot?

Do not collect card details to hold a place on a list. Attain OS does not take payments, and any fee for a hold is a separate decision for your own process and counsel.

Please list the name of every person in your party.

Asking for every name slows the sign-up and collects personal data the host does not need. One name and a party size are enough to call from.

After a response arrives

Working the list during service

  1. Keep the calling list where the host can see it

    Attain OS shows sign-ups in a grid. Keep the list you call from at the host stand, and update it by hand as parties are seated or leave.

  2. Expect a delay before a sign-up appears

    A scheduled job in production handles sign-ups once an hour, and the creator hears about each one after that run. A guest who joins from home is in the grid as soon as they sign up, but the creator's notice waits for the next run, so the host should check the grid when the party arrives.

  3. Export the day's list when you close

    Export the grid as a CSV file at the end of service. The file gives you a record of who signed up and what they asked for.

  4. Promise only what the host can keep

    Tell each party how the host will reach them, such as a phone call, and decide who makes the calls. A wait time the team cannot keep is worse than no estimate at all.

Frequently asked questions

Is a restaurant waitlist form the same as a waitlist app?

Not quite. Some waitlist apps show a live position and send alerts. This form records sign-ups and gives your host a list to work from, and the calls remain manual.

Can guests see where they are on the list?

No. The form does not show a position, a wait estimate or a live queue to guests. If you give an estimate, base it on what your host can see at the stand.

Is there a waitlist page template I can copy?

The fields on this page can be copied as a starting point for a sign-up page of your own. Keep the sign-up to a name, a phone number and a party size, and move everything else to the host's notes.

Can I put the waitlist on my website?

You can share the link from your website or profile, but the form cannot be embedded on a page of your own. Keep the wording clear that a sign-up does not guarantee a table.

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How to build it

  1. Choose a category and a form type in the wizard. Answer three Atty Suggestions questions, then give the form a title. Atty builds the fields in the background. Edit the fields and ask Atty to refine them, then publish and share the /f/ link.

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