Introduction
Use this form for repairs that are not an emergency. Say what you see, where it is, and when you first noticed it.
Maintenance request form: report the symptom, the location, and the risk
A maintenance request form records what is broken or wrong, exactly where it is, and when the problem started, so the maintenance team can decide what to fix and how quickly. The request describes the symptom and the risk and leaves the diagnosis to the technician. Use it for ordinary repairs, and send anything that could hurt someone to a phone line or a supervisor.
What people search
Maintenance request form: 590 average monthly searches.Google Ads Keyword Planner · 2026-10-09 · United States
Maintenance work order template: 390 average monthly searches.Google Ads Keyword Planner · 2026-10-09 · United States
Words for the respondent
The words people read before and after they report a problem
Confirmation
Thanks. Your request is logged for the facilities team. If something is a safety risk or stops work now, call the facilities line instead of waiting for a reply.
Location
Use the floor and the room label on the door, for example 2B, room 214.
What is wrong
Describe what you see, hear, or smell, such as a dripping faucet or a flickering light. Leave out the cause unless you know it.
Possible safety risk
Choose a safety answer if anyone could be hurt, the area needs to be closed, or a hazard is exposed.
Field blueprint
Fields the technician needs to plan the visit
| Field | Type | Required | Why you ask it |
|---|---|---|---|
Your name | Short text | Required | Lets the team find you when they need access or more detail about the problem. |
Contact email | Required | Gives the team a way to reply about the request. Use an address you check during the workday. | |
LocationFloor and room label, for example 2B, room 214. | Short text | Required | Tells the technician where to go. A floor and room label finds the problem faster than a description. |
Type of problemElectricalPlumbing or waterHeating or coolingDoors, locks, or keysFurniture or fixturesEquipment in a roomOther | Dropdown | Required | Helps the team send the request to the right trade. Choose Other only when none of the groups fits. |
What is wrongWhat you see, hear, or smell, and what has stopped working. | Long text | Required | The technician needs the symptom in your words, not a guess at the cause. |
When you first noticed it | Date | Required | Shows whether the problem is new or has built up for weeks, which changes how the technician approaches it. |
Possible safety riskNo safety riskPossible safety risk, please call meSerious hazard, I already called the facilities line | Single choice | Required | Flags problems that need attention sooner. Submissions are processed on a schedule, so this answer never replaces a phone call. |
Can the area be entered without you?YesYes, but ask me firstNo, I need to be there | Single choice | Required | Tells the technician whether they can start before you arrive, which affects how the visit is planned. |
Access notesName the key holder and the hours, not the access code. | Long text | Optional | Says who holds the key or when the area is free. Keep access codes out of this box. |
Equipment tag numberThe number on the equipment label, if there is one. | Short text | Optional | Ties the request to a specific piece of equipment when your site labels its equipment. |
At a glance
10Fields
8Required fields
5Estimated time (minutes)
Estimate based on question types; actual completion time varies.
Try it
Preview the request as the person reporting it sees it
After a response arrives
What happens to a request after it is sent
Submissions are stored, then processed hourly
Requests are stored right away and then handled by the hourly processing run, which notifies the form's creator. A request sent late in the afternoon may wait for the following run.
Read the grid by safety answer first
Submissions show in a grid. Read the safety answers first, so possible hazards are seen before routine repairs. Export a CSV when the list has to go to someone outside the form.
Decide whether you want a case for each request
Each submission can also create a Customer Care case, with a priority, tags, and assignees set in the form settings. Agree with the facilities team whether they want that before you turn it on.
Mistakes to avoid
Mistakes that slow repairs down
Asking the requester to diagnose the cause
A form that asks for the cause invites a guess that sends the technician to the wrong trade. Ask for the symptom, and let the technician diagnose it on site.
Leaving out the room label
A request that says the second floor bathroom starts a search. Make the room label a required field, and put the place to find it in the help text.
Using the form as the only route for a hazard
A gas smell, exposed wiring, or water near electrical equipment needs a phone call to the facilities line. A hazard written into this form is only seen when someone reads the grid, and the creator hears about it after the next processing run.
Losing the history of a repeat fault
When the same fault comes back, the earlier request is the best evidence. Ask the requester to write the earlier date in the description instead of describing the problem as new.
Frequently asked questions
What is the difference between a maintenance request and a work order?
A request is what someone reports: the location, the symptom, and the risk. A work order is what the maintenance team writes to plan and record the repair, including parts, labor, and completion. Use this form for the first step, and keep the work order in the system your team already uses.
Is there a repair work order template I can download?
This page gives you the request fields, not a downloadable file. Attain OS makes online forms shared by a link, and it does not produce Word or PDF files. Your team can reuse the same fields in its own work order.
Should the form ask for a photo of the problem?
The form cannot take a photo or any other file, so describe the damage in the text box. If a photo matters for the repair, record where it is kept in your own system, such as the shared folder for that building.
What does a complete maintenance request look like?
A complete request names the floor and room, describes one symptom, gives the date it started, and answers the safety and access questions. For example: second floor, room 214. The sink faucet drips at night and the stain under it is new. First noticed October 6. No safety risk. The technician can enter if I am not there.
Does the form alert the maintenance team right away?
No, not straight away. The processing run happens hourly, and the form's creator hears about a request only after it. If the maintenance team is not the creator, the creator has to pass each request on through your own process. For anything that could hurt someone, call the facilities line instead.
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How to build it
Choose a category and a form type in the wizard. Answer three Atty Suggestions questions, then give the form a title. Atty builds the fields in the background. Edit the fields and ask Atty to refine them, then publish and share the /f/ link.
