Worker outreach and steward coordination

Keep worker outreach organized from the first conversation to the next step.

Organize steward teams, shift-based routes, confidential intake forms, events, documents, communication, and task follow-up in a shared workspace.

Shift routesAttain OS workflow
Steward teamsAttain OS workflow
Confidential formsAttain OS workflow
Meeting calendarAttain OS workflow

Coordinate team work with tasks, forms shared by link, and HTML pages. Assign owners and review unfinished work before each campaign day.

See the shared campaign tools
Working guide

Union organizing outreach works best when it follows the shifts, worksites and concerns workers raise themselves, with a clear next step after each conversation. The plan should set what information the campaign will and will not collect, who follows up each contact, and where questions about workplace rights go for qualified advice. Settle those rules before the first worksite visit.

Timeline

A worksite calendar that starts with the advice rules

  1. Before the first worksite contact

    Get advice on the rules first

    • Ask a qualified labor attorney or your union's own staff what you may say and do at each worksite.
    • Decide which personal details you will not collect, because follow-up does not need them.
    • Write a plain note for each form that says what it records and who will read it.
    Notes
  2. 8 to 6 weeks out

    Map worksites and shifts

    • List each worksite entrance, break area and shift pattern from what workers tell you.
    • Draw routes by shift, and check with your adviser what access is permitted at each site.
    • Name a steward lead for each shift group who knows that group's concerns.
    Routes
  3. 6 to 4 weeks out

    Build the steward team

    • Recruit stewards with a training plan, a named mentor and a list of questions they must refer to advisers.
    • Assign a follow-up owner for every worker who asks for a reply, so nobody waits without one.
    • Open a committee sign-up form for workers who want a role.
    Forms
  4. 4 to 2 weeks out

    Hold shift-friendly meetings

    • Schedule meetings near shift changes, and publish an RSVP link for each one.
    • Publish a meeting FAQ that explains who reads each form and what gets recorded.
    • Write meeting notes that record decisions and next steps, not every comment.
    Calendar
  5. After each meeting

    Review and follow up

    • Hold a steward debrief and log decisions in one place.
    • Follow up with each worker who asked for a call back, using the method they chose.
    • Refer any question about rights or discipline to a qualified adviser, and log the referral.
Workflow map

Where worker interest and follow-up are kept

JobAppWhat it does here
Limit what forms collectFormsBuild each form with only the fields follow-up needs, such as a first name, a preferred contact method and a worksite or shift. Submissions are stored and a scheduled job processes them hourly in production, notifying the form's creator. A public link can be opened by anyone who has it, so keep sensitive concerns for a direct conversation.
Map worksite stopsRoutesSet each shift's worksite entrances and break areas as an ordered stop list, and open the directions link for the organizer. Routes does not optimize the order, and it does not decide where a visit is allowed. Confirm access with your adviser before a stop goes on the list.
Assign steward follow-upTasksGive each steward group and each follow-up its own task, with a named owner, a date and checklist steps. Labels can group stewards by worksite. A task records responsibility; it does not contact a worker for you, and it should not hold a worker's private story.
Schedule shift-friendly meetingsCalendarPut each meeting on the calendar with its room, time and a note on who may attend. Calendar invitations and RSVPs go to workspace members only, so workers outside the workspace need a separate notice through your own process. The calendar entry is the single record of time and place.
Keep meeting recordsNotesWrite meeting notes with the date, the decisions reached and the owner of each next step. Keep quotes and personal details out unless the person agreed to them. Decide who should read each note before you write it.
Explain the next stepsContent CreatorGenerate one HTML page that answers common questions about meetings, forms and next steps, from the text and details you supply. Have your union's staff or adviser review it before you publish the public link. The page is a single web page and does not embed a form, so link to a form instead.
Start here

Pages and forms for meetings and committees

FAQ page

Answer common organizing questions in plain words, with a note to check legal points with a qualified adviser.

Decision log

Record steward and committee decisions with dates and owners, so later leads understand why choices were made.

Meeting minutes

Keep decisions and next steps in minutes, separate from the discussion, so each action has a named person.

Event RSVP form

Ask whether a worker plans to attend a meeting, so the room and materials match who is coming.

Post-event survey

Ask attendees whether the meeting explained the next step clearly enough for them to act on it.

Mistakes to avoid

Four ways organizing outreach goes wrong

Collecting more personal detail than follow-up needs

A form that asks for names, departments, shifts and personal stories gives a public link more to expose. Ask only for the detail you need to follow up, and explain plainly who will read each response. A form cannot make a public response confidential, so decide in advance what it should never hold.

Using a public form for a private concern

A public form needs no login, so anyone with the link can open it and answer. Sensitive concerns about a manager, a schedule or a disciplinary matter deserve a direct conversation with a steward or a qualified adviser until your group agrees on a safer method. Write that referral step into the follow-up task.

Letting meeting notes stand in for decisions

Meeting notes should record what was decided, who will act and what remains open. A transcript of every comment is hard to act on, and it can expose speakers who never meant to be quoted. Keep decisions in the decision log and the discussion summary in the minutes.

Giving workplace advice without a qualified source

Organizers and stewards often hear questions about rights, discipline or bargaining. Those answers depend on the workplace, the location and the facts, so route them to a qualified labor attorney or your union's own staff. Write that referral into the follow-up task so it is never skipped under pressure.

Working checklist

Before a worksite visit and after each meeting

Before a worksite visit

  • Confirm the adviser has approved the script and materials for the visit.
  • Check the access rules for each stop with the adviser.
  • Name the steward lead and a backup for the shift.

After each meeting

  • Save the notes with decisions and owners.
  • Follow up with each worker who asked for a reply, by the method they chose.
  • Log every question referred to a qualified adviser.
What this agreement means

Keep worker concerns and referrals clear

  • Union organizing works when outreach follows the concerns workers raise, with a named next step after each conversation.
  • Collect only the details needed for follow-up, and say who reads each form.
  • Use Forms for interest, Routes for worksite stop order and Tasks for steward follow-up.
  • Questions about rights, discipline and bargaining go to a qualified labor adviser or your union's own staff.

This calendar is a planning example, not legal advice or measured organizing timing. Labor rules that apply to organizing differ by location and workplace, so confirm them with qualified advisers.

Frequently asked questions

What does union organizing involve?

It is the work of building support among workers in a workplace or sector, so they can decide together whether to form or join a union and what to bargain over. It relies on steward teams, meetings and clear follow-up, and the legal framework depends on location.

Can a union use an online form to collect workers' concerns?

Yes, if the form asks only for what follow-up needs and the group explains who reads it. A public link can be opened by anyone who has it, so keep sensitive concerns for a direct conversation. Attain OS does not make a public form confidential.

How should an organizing committee keep its meeting records?

Record the date, the decisions reached and the owner of each next step. Leave out a transcript of comments unless everyone agreed to one, and keep decisions in a separate log.

Who should answer questions about workplace rights?

A qualified labor attorney or your union's own staff should answer them, because the answer depends on the facts, the workplace and the location. Organizers should record the question and the referral rather than give an opinion.

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